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Return & Refund Policy – Urban Drinkers

Last Updated: August 15, 2025

At Urban Drinkers, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Eligibility for Returns

You can request a return if:

• Your item is unused, unworn, and in its original packaging.
• You contact us within 30 days of receiving your order.
• You have proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

• Used pickleball paddles, balls, or nets.
• Apparel that has been worn, washed, or altered.
• Customized or personalized products.
• Gift cards.

3. Defective or Damaged Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery with photos of the issue.
• We will arrange a replacement, exchange, or refund at no extra cost.

4. How to Initiate a Return

1. Email us at [your email address] with your order number and reason for return.
2. Wait for our confirmation and return instructions.